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Applications Support Analyst

Date Updated  July 28, 2014
Location  Overland Park , KS
Job Type  Full-Time/Regular
Travel  Not Specified
Position ID  512152-431369
Job Level  Mid Career (2+ years)
Number Of Openings  1
Years of Experience  2 to 5 Years
Level of Education  BA/BS
Starting Date   ASAP
 
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Job Description

The Applications Support Analyst is responsible for supporting the planning, implementation and management of enterprise applications as well as assuring the application availability, reliability and performance according to business and client needs.

RESPONSIBILITIES:

  • Follow Standard Operational Procedures to maintain Enterprise Applications and ensure their correct functioning and performance to meet SLAs commitments
  • Collaborate with IT to ensure that all aspects of Enterprise Applications services are being delivered at a level that will ensure client satisfaction.
  • Ensure support SLAs are established and being met.
  • Identify recurring support activities and proactively plan solutions to prevent issues requiring support.
  • Create SQL scripting and ad hoc reporting to satisfy clients special needs.
  • Configure and administer the environment where Enterprise Applications run
  • Be an escalation point for advanced application support and troubleshooting needs.
  • Promptly support end users with complex SQL Queries impacting Applications performance
  • Manage data sets for bulk loads and exports
  • Become liaison with Information Technology and Database Administration teams to address Applications availability and performance issues
  • Facilitate  Consultants, Clients and Project Managers with design and set up of projects and services running on our Applications
  • On project by project basis, provide solutions specific to requirements not met by Applications functionalities or implement processes that will enhance Applications performance to clients expectations
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
  • Stay up-to-date regarding applications market and offerings by competitors

WHY UNITEDLEX: 

UnitedLex is an award-winning global leader in Legal Services Outsourcing with over 1300 attorneys, engineers, and consultants in thirteen global offices and three world class data centers.  Headquartered in Overland Park, KS, the company was founded in 2006 with the singular mission to improve the performance of law departments, law firms, and academic institutions.  We provide unparalleled state of the art solutions to our clients in North America, Europe and Asia.  Our work utilizes insight, technology, and resources to reduce costs and solve complex legal and business challenges and is focused in the areas of: eDiscovery and litigation support, intellectual property, contracts, immigration, data forensics, cyber security and law firm domain and support services functions.

Full-time UnitedLex employees enjoy free health, dental, vision, short term disability, and life insurance, plus paid holidays and paid time off.  The company also provides a wide selection of other group benefits and a 401(k) with a 100% vested company match. 

As a fast growing company, we are committed to hiring talented individuals, providing great places to work environments, developing our people through formal and informal training and diverse experiences, and providing interesting, challenging, and innovative work. 

UnitedLex is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.

Experience and Skills
  • Detailed technical knowledge and solid hands-on experience with performance tuning and troubleshooting.
  • Bachelor's degree in Information Systems, Business, or commensurate experience.
  • Excellent verbal and written communication skills.
  • Experience supporting applications based on the Microsoft SQL Server RDBMS platform preferred.
  • Litigation Support experience preferred.  
  • Coordinate work with multi-cultural and multiple time zone teams.
  • Disseminate knowledge across teams to promote the highest level of service possible.
  • Ability to work independently or under only general direction.
  • Multi-task with superior decision-making, analytical and problem-solving skills.
  • Problem solving approach and identify opportunities for processes improvement.
  • Available for after-hours and weekend on-call work as necessary to support application.